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Question: why can't i get it to play audio or video.

It used to work now it will not play audio or video. The dvd tray will not slide out to insert a disk. The screen flashes open then close but nothing happens. The TV doesn't go to the blue screen when you change the unit to dvd mode. It has never been unhookedsince it was factory installed. Do you know what the problem is. Owner manual was not helpful.