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Question: Office97 crashes at print command after installing this printer

Since I installed this new printer a couple of days ago, my Office 97 application crashes upon using the "file, print" command. Additionally, when using the printer "icon" only, documents will print, but there is no option given to choose multiple copies or specify which page I want to print, etc. I have spent nearly 4 hours over two days on the phone with HP tech support, who did every test under the sun on the printer, and assure me that it is NOT the printer. HELP please!!!