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Question: Why won't the fax work with my answering machine?

We bought an Epson because we needed a Fax and a printer to work with our answering machine. But this is not happening. We cannot get the fax to work with our answering machine, even though the manual says it can work. i phoned an Epson support person and he said I have to actually be home in order to receive a fax and manually press the button or pay for an indepenedent line. Anyone any ideas on how to solve this? Smithy