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Question: Brother MFC-8460 paper problems

Our Brother MFC8460N has 2 major problems.

1. Often it faxes fewer pages than we put into the automatic document feeder. In that case, even if all of the pages to be faxed are pulled through the ADF, we don't actually know if they have been faxed by the 8460. People often report that the faxes don't come through completely.

2. The tray at the bottom of the 8460 will sometimes expand on its own when the drawer is closed, and the copier doesn't then pull the papers out successfully and the unit will stop functioning -- reports "Error with paper jam".

'Appreciate any help we can get.