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Question: TomTom 40M XXL is not recognized by my computer

My TomTom is not being recognized by my laptop when it is hooked up via USB. Ports have been checked w/ other peripherals and they do work. I hooked it up right out of the box and TomTom Home loaded right away, but it could not find the GPS after that. I uninstalled the Home software, restarted my computer and tried to go from the beginning, but it still does not see or recognize the GPS unit hooked up.