Reviews, reviews, reviews...

Question: What's the service warranty and location

What's the warranty? I purchased a 150 GB external from them in January of 2006 and it worked fine for about one year and started failing to boot. Now the unit is totally DEAD and not worth a dime of what I paid for it new. For all the good reviews it isn't worth the space they are written on as far as I am concerned. Tried to contact them for over 2 years regarding this matter, just got "canned" replies of how to make it work. Did everything but remove the "don't touch" sticker on the bottom.
Question how do I "really" get in touch with them and get some worth while information?