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Question: why is their video but not audio?

i kid you not - i got this on sat and already returned it to frys - it recorded video but the audio was a no show and yes its hooked up - audio coming thru dvd recorder from dvr - makes no sense - only have done 2 dvds - most of my shows on the 2nd dick is missing the audio track and did nothing differnt!!!!!! odd too is that part of the show will be audio will be on part of the show audio off - what is causing this!!!