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Question: pics not clear when transferred to laptop

I got my camcorder from amazon (in sep,2009). I used this once, but when I transferred the pictures to my laptop, pictures were not clear.

I tried the following but failed:

(a) Resetting the camcorder
(b) Turning the power OFF and ON
(c) Checking lens for some dirt.

Please suggest what can be done to make pictures more clear.