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Question: Why won't my Labelflash drive work?

I'm having a problem with my Gateway dvd drive. Ever since I purchased it, it has not been able to create a label with the Labelflash drive. If you place a labelflash disk into the drive and then forget and turn off the computer, it won't even reboot-just freezes up. Now I've found that the drive is also unable to create dvds. When you try it gets to 0.5% complete and freezes. Any advice?