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Question: Problems with enV Touch Phone

Hi I purchased the enV Touch about 3 weeks ago and really liked it. 2 days ago the phone rang and when I answered it, nothing. The caller called right back, I answered it, nothing. Same experience 2 more times, finally I called the caller back and was able to connect. The same thing happened later in the day. That evening I received emails from 2 friends wondering what was up with my phone. The callers said that the phone would ring 1 time and go straight to voice mail OR it would go dead. I can see the caller ID messages and the calls are showing up in the call log. Also, when I was on the phone and had an incoming call, the caller ID did not activate and the call went right to voice mail. After speaking to a Verizon tech person, I took the phone back to the store and they gave me another phone. The second phone is doing the same thing. Verizon tech has no answers..... I have searched reviews of this phone and didn't come across any other complaints. Any ideas? Christy