This player was broken and did not charge. Had to pay $60 to repair it.
Loyal Picky Consumer, Amazon
3 March 2014
Summary: This product was a broken product that I paid too much for. The device did not charge and had to get it repaired that cost me an extra $60. I would have enjoyed this product if it had actually worked and turned on, but even after charging it over night, the device did not turn on. Seller should not be selling products for this price if product is broken. Dissatisfied and disappointed.
Summary: I know i bought this Zune 120 Gb used, but the fact that i've only had it two week's and it's already CRASHED with that # 5 and saying Contact Support in 3 different languages. What is that about? In the time I've had it, I've not Dropped it, Slamed it, not even lightly BUMPED it into anything, and it already says this. all i needed it for was to work out as motivation, this is rediculous.
Summary: In Sept of 2011 I bought a new 120 GB Zune Gears of War 2 Special edit. Within less than 2 months this device stopped working. It displayed a message that said "contact customer service." Well good luck trying to get customer service from Microsoft!! Microsoft no longer lists a customer service number on the website. They want you to troubleshoot by using the website and the forums. Most of the forum are fellow customers complaining about the lack of customer service.
Summary: I ordered this unit because I wanted to try a Zune. It arrived, and I could not get it to charge. The vendor suggested I file a repair request with Microsoft because it was purchased new and has a manufacturer warranty. After contacting Microsoft, they indicated that the vendor is NOT an authorized Microsoft vendor, and the warranty expired in 2010.
Summary: I had one of these devices, and it broke well within warranty. After dealing with very difficult support, I was shipped a replacement, which also died of a hard-drive error well within warranty. This time, it is a whole new ball game. I'm first told that I may be sent an 80gb device and some "premium earphones," then elevated to tier 2 when I explain that that would be in violation of their warranty FAQ as posted.
Do not buy this Zune. My Hard drive failed on the 120 GB Zune.
The consumer advocate Marshal, Amazon
28 October 2010
Summary: My 120gb Gears of War 2 Zune worked great for only 1 1/2 years. I took extreme care of my Zune not a single scratch. Then all of a sudden "ERROR 5 Contact support" displayed on my screen. After careful research I found this is a common problem with Microsoft's 120gb Zune. I called to see if Microsoft would stand behind this item. No. They wanted to charge me $170 for a refurbished unit.