Reviews and Problems with Hawking Technology HWREG1
Showing 1-10 of 19
My first and last Hawking product
11 January 2012
Summary: I've had this range extender for a couple years now. I've tried three different times to set it up and struck out every time. Yesterday, I tried again and (mostly) got it up and running. My biggest problems with the device: 1) It takes my laptop 1 minute and 18 seconds (!) to connect to the range extender via wifi.
Summary: Frustrating product. Set up was fine, it kept asking for a security code and would not let me connect. Tried all possible security codes and nothing worked. Called tech and was sent to India where the rep could not understand me. After trying to say and spell my name four times, I gave up. No better on other attemps. Their service is a joke. Can't use the unit, it's a waste of money.
Summary: After fours calls to tech support, and dealing with AT&T to change the type of encryption on my router (as per one of the tech support representative's instructions) it still would not work. Finally the last technician told me that they had been having compatibility issues with this product and the 2WIRE routers. I really wish they had told me this on the first call- could have saved me HOURS of my life!
Summary: The instructions in their manual to set up this unit on a Mac are incomplete and outdated, so you MUST call India over a poor connection and speak with someone you won't understand - there are no other options. In the end, they couldn't get my unit running anyway. Poor product, very poor support - you've been warned.
Summary: The idea of a wifi range repeater is a great concept. This product is horrible. Took me 4 hours over 2 days to finally get it working (the last hour and a half of which was on the phone with an outsourced customer service rep). Once I finally got the product in sync with my current system (which is pretty basic) it cut my transfer speeds dramatically. I ran a speed test with my computer hooked directly to my router: 15,000kbps.
Summary: This is my second attempt at purchasing an extender to work with my 2Wire 2700HG router. I was encouraged by an earlier posting that this extender would work with a 2Wire 2700HG router. After spending two hours with Hawking tech support and then told to call back the next day, I was informed by Hawking that this extender was not compatible with my 2Wire 2700HG router. Back to the drawing board for me!
Summary: Do not buy this product. Tried to connect this range extender step-by-step (as per the instructions) to both my Windows XP and my Windows Vista laptop and the software continually froze on both computers. Called technical support and had the tech explain how to connect this step-by-step to my Vista machine. It was very difficult to understand the tech given his incredibly thick Indian accent. He was patient, but frankly communication was labored.
Summary: I purchased two of these, and wasted two days trying to figure out why they worked sometimes and wouldn't work the rest of the time. I finally figured out that the very small switching power supply doesn't work properly with the extender. If you plug the power supply into the extender BEFORE you plug the power into a wall outlet it will NOT work. If you plug the power supply into the wall outlet first, and then into the extender it will work fine.
Summary: I spent over two hours with tech support in India and still could never get this range extender to setup properly. We tried on two PCs, one with Vista and one with Windows 7, and on my new MacBook Pro. In the end they said I needed to phone the manufacturer of my router (Linksys) and get them to change the channel of the router to channel 11. I said that after wasting two hours with no results, I preferred not to call anyone else and asked for an RMA.