Reviews and Problems with Wine Enthusiast Silent 28 Bottle Wine Refrigerator
Showing 1-10 of 12
Twice Ordered Twice Returned
13 August 2013
Summary: We liked the size and look of this so ordered it, first from a major home equipment retailer then when that one arrived with control panel problems---no temperature adjustment control, light switch failed---and a replacement was sluggishly back ordered we cancelled and tried via Amazon.
Summary: This is a great cooler, I want to clarify two things I thought were misleading from other reviews. 1) Shelving: There is a lot of flexibility in shelving. If you put the shelves like the photo shows, it holds 28 standard bottles, but no champagne bottles or other wider then standard bottles. To fix this problem, there is an extra shelf slot between each shelf pictured that you can use for large bottles by removing one shelf (which gives you two 1.5 height shelves.
Summary: Quiet unit, holds temperature without any fluctuation. Delivery was missed by over two weeks.The day the unit to be delivered I rec'd a call from the freight company saying "it missed the truck the day before and we won't be up in your area (Bozeman) for over two weeks." 80lb unit - should have been shipped by UPS.
Good refrigerator, lasted several years, hard to fix
Mom to Two, Amazon
14 April 2011
Summary: After several years of fine functionality, the unit gave out. Company tells me it is the control board, which is hard to fix, as the unit is not compressor driven. Not sure if it's worth the $65 to fix this, but prior to this, we were extremely happy with cooling abilities and fairly low noise level. Bottles slid in and out fairly easily, and door closed tightly every time.
Horrible service for wine refrigerator unit on warranty
Zoya Kovenya, Amazon
4 March 2011
Summary: I bought Wine refrigerator unit (Capacity: Up to 235 bottles) in 2007 and since that it was broken twice and even though it's on 5 year warranty, WINE ENTHUSIAST refused to fix it for the second time it's broken and ask me to pay extra for the new unit to ship to me ( STILL UNDER WARRANTY!!!). Never buy here again, share my terrible experience with everyone I know. Spent 5 days on the phone with customer service and promise that their GM will call me back..
Summary: First this is misnamed as it isn't silent, it hums. I wouldn't call it annoying, but I wouldn't lie and call it silent either. Secondly, and more importantly the selves are too tight to fit the majority of the bottles of wine I own - apparently you need to specifically purchase bottles with smaller bases if you want to use this refrigerator (per their customer service). Since that isn't how I purchase my wine, I find that very annoying.
Summary: I purchased this wine cooler and it worked fine until about 2 weeks after the warranty expired. It is now a useless piece of junk that will cost more to repair that it is worth. Don't waste your money.
Summary: I used my AMEX points to buy this unit and was extremely disappointed when, after only 7 days of use, it developed a fatal error. The screen went black, and it began omitting a loud chirping noise. However, since I had discarded the packaging, I was SOL on getting it replaced. Instead I'm having to go through the warranty to get a repairman out to my house to fix it. Total nightmare.
Summary: After having this Wine Enthusiast 28 bottle unit for 14 months, the unit quit. After calling Wine Enthusiast, due to the way the thermocouple works, it is not repairable. Waiting to see what happens. Do not recommend the buying of this unit. It is quiet, but long term performance is not acceptable.