Summary: Bullfeathers! I have a photo of your camera installed and plugged into my computer and the screen signed into Logitech Webcam C190 Support. Logitech's support site clearly states on my computer screen "No Logitech Camera is attached to computer"!!! ..And YOU have the nerve to suggest that YOU can "trouble shoot" and fix it when Logitech itself cannot?!? Too bad that I cannot attach the photo to this message..