Summary: This washer is junk! I've had it a little over a year and it's broken down twice. The first time it flooded my laundry room, a hole in the hose from the tub to the pump in less than one year. I'm still trying to complete the liability claim for damage from the first break down and it broke down again! This time error code 8E - a circuit board issue so all machine will do is beep. Second time going to the laundry mat in less than a few months - unbelievable!
Summary: Awesome washer, love the touchscreen. I dont really understand the point of the smart control, someone still has to physically load the washer and why not just start it right there? Need to search for the washer on the app then pick a cycle and start it doesnt make much sense. For the price i wish the pedestals came with it, haven't felt like wasting the money on them. speaker is loud enough to hear upstairs.
Cleans well, has too many bugs/quirks with software
hotrod2448, shop your way
20 July 2013
Summary: This machine definitely gets clothes clean and does so quicker than our old machine ever did. That said for a technology company I'm pretty disappointed in Samsung's app and software. I tried using the app and gave up pretty quickly. I just don't see how it makes my life any easier. I've had several error codes out of the machine, mostly related to too many suds and not the machine's fault. I have the automatic updates turned on but, apparently it has not been updating.
WiFi Died After Three Days... Service Has No Clue To Fix
PatNY, shop your way
2 June 2013
Summary: Great looking machine... seems to do a good job washing (after all, that IS its main job!). My issue has been with the wifi. After having it up and running for 3 days, the machine now shows a message of "can not find wifi module." Called for service, and the company the appointment was outsourced to never showed for confirmed call.
Summary: The new washer is really smart - and quiet, compared to our old top-load washer, and the Power Jet technology does clean clothes better, with minimal water use. However, It's safe to ignore the internet features - at least until there is a firmware update for both the washer and the associated IPhone/Android Apps. Starting the washer and setting certain (but not all) washer options from your phone is a cute parlor trick but not very useful for everyday operation.