Summary: Door latch broke within 6 months of purchase. Took serviceman a week to come and look at washer. Takes a week to order part. without washer for two weeks and do not know if repair is covered by warranty.
Summary: Purchased this item - door lock stopped working within the first 4 months . It took 3 days to get someone out to diagnose the problem and then another 10 days to get the part into stock. And add another 2 days to get that repair done. Resulting in 2 weeks without a washer - keep in mind it was brand new. If it continues to take that long to get parts, I will be asking for a replacement.
Summary: We purchased these machines from BestBuy and great deal. So far we do about 5 loads a week. The cycles are quiet and the spin speed is amazing. It does very well on the handmade items but was a little weak on some of my car repair clothes. Please use Refresh to get rid the smell because we were wondering what it was.
Summary: I have to admit deciding to purchase this machine was a long time coming! I am so happy we did though! It was well worth it and it will save us money over the years! Everything is clean and fresh! I have no complaints all to make! I don't think there is one "Con" to our purchase!! Thank you Samsung!!
Summary: I am pleased with the washer overall, but need a longer discharge hose. Apparently Samsung does not make this part nor an extender kit. If you live in a house where the discharge drain is not conveniently placed or, as in my case, the washer and dryer placements need swapped due to how the doors are hinged, you are out of luck.
Summary: Excellent energy saving features and various cycle features to choose from. Cycles can be customized if you wish. Beginning of wash cycles are very quiet, but spin cycle vibrates more than expected on 2nd floor. Spin cycle is very fast, needs very secure base to be quieter. Make sure to level out washer well, it helps reduce vibration. Overall, quieter than older machines and worth the energy savings.
Pros: Durable, more than enough features, initially intimidating but intuitive, excellent energy saving features
Cons: beginning of cycle very quiet, spin cycle noiser than expected