Summary: All of the positive reviews seem to be from people with brand new machines, and negative from people who have had them a while. I've had my machine for 2 years, and I only do 1-2 loads a week, so it is not abused. The plastic mechanism that locks the door became brittle, cracked, then eventually crumbled and fell down inside the wall of the machine. Totally unusable now. Parts should not wear out this quickly on a major appliance.
Summary: I have had this washer for 2 years now. We always get an error message even after it was professionally serviced. It was serviced before the warranty expired but they will no longer accept the warranty even though they were never able to fix the initial problem. I don't recommend buying a samsung washer due to the persistent problem and unhelpful service.
Summary: The washer door got locked couple of days after the purchase. We called up Samsung customer support & they needed the serial number. Apparently, to look at the serial number, you need to open the door & they won't provide service, till they know serial number. Be prepared the worst kind of customer support, while buying Samsung appliances. I learnt it, the hard way.