Summary: I have had this washer for 2 years now. We always get an error message even after it was professionally serviced. It was serviced before the warranty expired but they will no longer accept the warranty even though they were never able to fix the initial problem. I don't recommend buying a samsung washer due to the persistent problem and unhelpful service.
Summary: The washer door got locked couple of days after the purchase. We called up Samsung customer support & they needed the serial number. Apparently, to look at the serial number, you need to open the door & they won't provide service, till they know serial number. Be prepared the worst kind of customer support, while buying Samsung appliances. I learnt it, the hard way.