Summary: I had close to the same issue as another reviewer. I waited to review this unit because I wanted to give it time. I bought this washer in Aug 2012. My drain pump broke (with a load in the unit) the end of Mar 2014. I spoke with the factory authorized repair company Samsung suggested I call (which has a F rating from the BBB). Their tech knew right away the problem and said it was a common problem with this washer and there has been a redesign on the pump.
Summary: After a lot of research, we purchased this machine in April 2013 for our new home and I was smitten with it. It had glowing reviews on multiple websites, and I convinced my husband that all the bells and whistles were worth the price tag. Almost a year later, as I'm washing a load of laundry, I hear a loud BOOM and water started pouring into my kitchen from the upstairs laundry room.
Summary: Used the Aqua Jet cycle on the very first load after purchasing new at Lowe's on 12-26-2013, on rince cycle water ran out from under the machine on the floor, called Samsung and they wanted to send out out a repairman in 24 to 48 hours. Called Lowe's and they replaced the machine the next day. Lowe's customer service was awesome.