Summary: We are huge 3 person family and bought this dryer to match our washer after moving to a new home with only electric connections. The dryer has lasted 18 months and now has the same cracked drum you are seeing on pretty much all these dryers after 14-24 months. It appears this is more then just common, it's chronic. Contacting MFGR tomorrow but from what I am seeing I don't expect any help. Guess we'll be starting the class action campaign next.
Summary: Dryer is just over 2 years old, drum has cracked and it sounds like a shoe is in the dryer even when empty. It is currently unusable as the edges are jagged and can catch and tear clothes. Called Samsung, out of warranty tough luck, want to buy an extended warranty (1 year, so in 2 when it fails again I can pay them again) for about what it would cost to repair? So nice business model, sell a piece of crap, charge folks to get it fixed, never again Samsung.
Summary: purchased this dryer along with matching washer just shy of 2 years ago. Dryer drum cracked and after consulting with a local repair company learned that this is common with this dryer. Repairman put cost of replacement drum at around $200 plus labor and no guaratee replacement drum would not also crack. Did some checking online and a number of other consumers had the same issue with this dryer.
Summary: Purchased less than 2 years and have thumping noise that has increased over time. Had a local tech come and take a look and he diagnosed it as a cracked that needs to be replaced. This seem to be a common problem with Samsung dryers. Called Samsung and they don't want to acknowledge the problem and don't want to offer any assistance since 1 yr warranty is over. Suggested using their $300 1 yr warranty that would cover this. Totally disappointed with their attitude.
Stay away from Samsung dryers. Their drums crack within 18 months.
Rodney A Rosenthal, Amazon
16 November 2013
Summary: We purchased the Samsung DV331AEW at a local retailer and had the drum develop a crack within 18 months. The repairman gave me a $400 estimate which is close to what we paid for the dryer brand new during Black Friday. We will never, ever, ever, buy a Samsung appliance again. Very shoddy.
Summary: Be careful with purchase. Read the reviews and you'll see a common thread.... Cracked drum in 1-2 years. Unless you get an extended warranty that covers it, it will be out of pocket unless Samsung agrees to cover some or all of the bill. It was a process to say the least to get Samsung to pay for just parts.... They have no record of this model being a problem. So buy it and take your chances...
Summary: At 20 months (and with minimal use) a seam in the drum cracked. Based on other reveiws, this is clearly a VERY COMMON PROBLEM with this product. Nearly $500 to fix, with part and labor. Ridiculous! I will be calling SAMSUNG today, but not hopeful about getting proper and appropriate assistance- also based on reviews from other buyers who have been told to "get lost" essentially.
Summary: Our dryer has a cracked drum also. Started with clicking noise about 20 months of owning it and now the dryer has loud thumping noise whenever it is being used. Repair estimate at $475.25 to replace drum. Would not recommend.