Stay away from Samsung dryers. Their drums crack within 18 months.
Rodney A Rosenthal, Amazon
27 November 2013
Summary: We purchased the Samsung DV331AEW at a local retailer and had the drum develop a crack within 18 months. The repairman gave me a $400 estimate which is close to what we paid for the dryer brand new during Black Friday. We will never, ever, ever, buy a Samsung appliance again. Very shoddy.
Summary: purchased this dryer along with matching washer just shy of 2 years ago. Dryer drum cracked and after consulting with a local repair company learned that this is common with this dryer. Repairman put cost of replacement drum at around $200 plus labor and no guaratee replacement drum would not also crack. Did some checking online and a number of other consumers had the same issue with this dryer.
Summary: Length:: 1:35 Mins Model DV331AEW - I am disappointed in our 18 month old Samsung dryer. It started to make a thumping noise a few months ago and when I inspected it, I saw the drum had cracked; a few months after the warranty period had expired. This is clearly a quality issue related to materials, workmanship, etc. A replacement drum will cost $250 plus another $150 to $200 for labor.
Summary: Delivered on December 8, 2011 and heating element went out December 6, 2012. Fortunately, Samsung has 24 hr customer service and after going through the trouble shooting process they determined that the dryer needed service and issued a warranty service ticket to their preferred provider. Their service provider refused to do the service under warranty and attempted to coerce me into paying $ 400 to replace the heating element.
Summary: I've now had this dryer for over two years and can safely say that it's the worst dryer I've ever owned. I've had Asko, then LG, now Samsung per the recommendation of the sales guy (based on his customer reviews). Not only does this thing have a terrible sensor for when things are dry (dry means very damp on most cycles), it manages to tie all of my sheets or large blankets into Celtic knots, requiring me to monitor the situation constantly.
Summary: We bought this dryer after first asking for the next model down, the DV330AEW. This one, the DV331AEW, has "steam technology," which is really just a water connection that allows a fine mist spray into the hot dryer. Having tried it, I must say it really works. I have plain cotton shirts that wrinkle a lot, and have always needed thorough ironing after being thru a dryer.