Summary: The worst washer we have ever had. It is two years old, and the suspension rods need to be replaced. They are not going to be replaced under our warranty. Rather, we get a check in the mail for the price we paid for the washer. That doesn't include the installation cost and all the parts that had to be purchased to attach the machine. The agitator starts knocking. The repair person said one should not wash rugs or heavy stuff in the washer.