Excerpt: I loved this machine when I first got it. Now it is constantly having balance issues. I do live alone and sometimes do not have a "large" load of laundry, but it should perform just as well with a smaller load. It has even occasionally had bad balance with a full load of towels.
Excerpt: 1. I find it takes anywhere between 1 hour 15 minutes to 2 hours to do a load of wash. I feel this is way to long.
2. The washer become unbalanced so often that when the machine is in the rinse and spin cycle I have to babysit the machine. I do not have time to stand over the machine to assist it.
Conclusion: I love the lack of an agitator which means I can wash large bulky items. I like the cycle options and water-saving features. I can even deal with leaving the floor to reach to the bottom. What I cannot deal with is that only 5% of the time does a load run without becoming unbalanced.
Summary: LAST YEAR THERE WERE OLDER MODELS RECALLED FOR SPIN SPEED NOT PERFORMING ACCURATELY AND DANGEROUS THUMPING PRODUCED BY THE WASHERS... A FIRMWARE UPDATE WAS MADE!! THIS MODELS IS NOT INCLUDED IN THE RECALL AND THEY ARE STILL HAVING THE SAME ISSUES!!
Conclusion: I purchased this machine with high hopes after reading all the consumer reviews. Unfortunately, my experience with it has been very disappointing. First, the pros: Great styling and large capacity. But... Since purchasing the machine 2 weeks ago, it's leaked all over my laundry room floor twice.
Summary: Not at all happy with this product! It may look very nice however it has left liquid fabric softener stains on lots of my clothes despite their recommendations to add water with the fabric softener.