Summary: Horrible service. Called about water leaking around washer. Difficult to contact and discuss with customer service. Service person came out only to state they could not service because it was stacked and we had to unstack. Paid $$ for it to be unstacked for LG to state that they could not find source of leak. Water leaking to point that it damaged molding and floor and LG continues to admit not a problem.
This washer randomly floods the floor. There is no ...
2 September 2014
Summary: This washer randomly floods the floor. There is no pattern to when it floods, and once it floods it may go a couple of weeks before it happens again. I just paid $250 for a new drain, and the flooding continues. I may have to replace it (only had it 18 months and paid over $1,000), but I can't have water on my floor.
LG washer opened during cycle and did thousands of dollars of damage. LG refused to take responsibility for their product fail.
29 June 2014
Summary: Before you buy their products you should be aware that LG used to be Goldstar! Would you buy a Goldstar appliance (remember the junky computer monitors)?? They changed their name for good reason but some things remain the same. [...] LG washer opened during cycle and did thousands of dollars of damage. LG refused to take responsibility for their product fail. Beware of LG! Do your research first and save yourself some trouble.
Conclusion: Washer is only 9 months old and leaks after every 3-4 loads!!!!! Waiting for service call. Never cleaned well even when new."Walks" all of the time when spinning and it is level. Low spin for delicates is a joke sounds no different than high spin. Worst purchase ever - will never buy another LG washer, especially a front loader.
Conclusion: This is my second LG washer with the first one being tromm which I loved. After 7 year it had issues with the tub and was not repairable. So I was happy when bought this machine which claims to have steam fresh. This washer is good but does not have my numer one reason for buying this machine. Sadly there is no steam fresh like my old machine. Very disappointed!
Water efficiency too dry, results in abrasive wash
Dave, RC Willey
15 March 2014
Conclusion: The water efficiency programming is way too dry resulting in abrasive & sometimes inadequate washing. Should have a "normal water level" override button. LG cannot possibly anticipate all wash situations. Features inadequate, I use the "Bulky Items" setting for everything now and sometimes that is not enough water.
Summary: Along with an LG refrigerator which I have already discussed at the same time I also bought an LG washer and dryer. All the LG appliances were rated high so we felt they were a smart purchase. Not so. After 2 years the washing machine needed new bearings with a cost of $700.00 to repair. Now, there are only two of us, no children so we barely use the washing machine. For this machine to work only two years is clearly a manufactures defect.
Conclusion: I wish that i did not get this washing machine. I researched and shopped around and finally picked this one because of the good reviews. I knew it would be more work and was willing to put in the extra effort. Unfortunately the washing machine does not get clothes clean. The first month of using this washing machine the rubber gasket odor was so strong it permeated my clothes and made everything smell like skunk.
Conclusion: This is a terrible washing machine. I was so excited to buy it. It seemed like it had so many features and wash settings. To my great dismay, it has proved to be just the opposite. It has destroyed all my clothes... Even the most indestructible towels I own have been shredded and beaten to a pulp. Even at delicate or hand wash settings, my t shirts and delicate clothes have been destroyed.
Conclusion: We purchased a LG front load washer and a LG front load dryer. Every day from the day we purchased the machines.... I ask my husband, have I told you today how much I love this new washer and dryer? I love the everything about them, the cleaning performance, the easy to use settings. I am sorry I waited so long to own and LG washer and dryer. We purhcased the LG products on a recommendation from a service/repair man.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality