Summary: Great product when it works, but its not gonna last.. It simply isnt.. After a whopping 22 tiny loads in this machine it throws error code ER13. Haier is completely uninterested in repairing it. When I finally got them to send a tech out. He spent about 5 min on it and said, "I have No idea whats wrong". Took NOTHING apart and called Haier tech support. They basically told him to "Try" a new Logic Board or maybe a Thermostat.
I rarely take the time for this, but I have to warn people
Daniel Toma "Soul Sold Separately", Amazon
4 March 2013
Summary: I've submitted about 5 reviews on Amazon over the course of the past several years. I generally don't feel too strongly either way about a product unless I felt that it either significantly exceeded expectations or, in this case, significantly fell short of expectations. I had to say something about my experience with this product. First, I'm rent the apartment I occupy, and didn't purchase the HWD1600.
Summary: I have never done a review before, but I feel I have to warn folks about this machine. We purchased it in Oct 2012, worked perfectly for a few weeks and then stopped drying all together. The machine would get hot but the items were never dry. Called customer service and took over a month before they sent a replacement. Ugh, customer service...what a mess that was. They were unable to find a provider to service the unit so they sent me a brand new machine in January 2013.
Summary: We have been calling the costumer service since August. The machine failed within 6 months. They keep saying they would call within 3-5 days every single time we call in. Nothing has happened. We are filing a complaint with the Better Business Bureau. This business need to be shut down. [...
Summary: This washer/dryer does a good job washing the clothes but leaves a lot to be desired on the drying side. Its not the product but the concept that has the problem. None of the combo units do a good job drying the clothes. If I had known this I would have purchased a small washer and a separate dryer with a diffuser for the venting of the hot air.
Summary: This is not your typical American washer or dryer. You can definitely get your clothes clean enough in 30 minutes, but drying will take a bit of time. The drying should take you about two hours. For me, as I only wash for myself and my husband, that's fine. If you've got the space for a separate washer and dryer, then that is what you should get. IF NOT...here are some tips to get the most out of your Haier combo... 1) Do the quick wash, 30 minutes..
NOTHING IS GOOD ABOUT THIS COMPANY OR PRODUCT!!!!!!!!!!!!!!!!!!!
16 October 2012
Summary: I bought my first washer/dryer comb in January 2012 and by April it was no longer working and at first someone was going to come fix it two weeks later and no call and I called back they say the parts are back ordered so we wait another week nothing and I call back you are going to get a new one delivered, we did and it was working from May 2012 to August 2012 and then it stopped working (same reason as the first one) we have been calling them for almost 2 1/2 months at...
Summary: I moved into a small apartment and a Haier unit was installed. I was so excited to live a life without counting quarters and trips to the laundromat. Until. After approx 3 months during a dry cycle I heard a strange ping and smelled smoke. The machine was dead. It wouldn't even turn on. My landlord had a technician out twice to try to repair it to no avail. He also contacted Haier to try to get replacement parts and was unsuccessful.
Summary: Buying from HAIER is a NIGHTMARE. If you call for assistance you are sent to 3 or 4 different departments. Put on hold and then given contradictory information. One department said they ordered a part for me, a hose. After a month, it hadn't arrive, I called Haier and they said that the part was never ordered, even when I gave them a confirmation number. They referred me to Warranty who said they would send a repair person.