Reviews and Problems with Polycom SoundPoint Pro SE-225
Showing 1-10 of 54
Very disappointing speakerphone
Scott Lanin, Amazon
1 August 2010
Summary: I've had this for a long time and callers always tell me that they cannot hear me clearly on speakerphone. The company's reputation for a good speakerphone was actually the only reason I bought this phone for my home office - it has failed miserably. I have had to use the headset for all calls. Sound quality was fair. I am going to replace it. It was a waste of money for me.
Summary: Wonderful quality speakerphone when it works. I have not found anything to compare. However, my first phone failed after 2 weeks - it would not hang up the line. My replacement phone lasted less than a week - no dial tone. I've just requested a 2nd replacement; if it doesn't last I'll be looking for something else.
Summary: I have owned two Polycom SE-225s. I love the features and the clarity of the telephone. Both of the telephones I owned failed after six months. Buyer beware, the one year warranty begins when the manufacturer ships the device to a distributor, not from when the device is purchased. If you can find your sales receipt the company will adjust the warranty start otherwise there is a $35.00 support fee.
Summary: I use this phone for my home office. Over the years, I've used everything from Panasonic to ATT to BT phones. Like many people, I knew Polycom because of their exceptional conferencing/speakerphone products. My criteria were price, quality and ease-of-use. I didn't need a lot of gee-whiz features. I've had phones with enough features and gadgetry to run the space station if you wanted, but all I ever did was use them to dial numbers and make phone calls.
Edward Tenner "author, Why Things Bite Back a..., Amazon
10 November 2009
Summary: When I bought this phone for a home office about 8 years ago it had the features I needed at an acceptable if relatively high price. True, the voice quality was a bit uneven. Voice seemed to be breaking up occasionally, sometimes a bit staticky. But the speaker phone feature was excellent and especially good for waiting on hold then talking with customer service, etc. Speaker tone was clear and loud.
Summary: The microphone must be terrible. Others can not hear me very well as I've tried the phone on three different phone lines. The handset is very bad and not ergonomic. Don't buy this product if you need a business phone.
Polycoms SE 225s Die A Sudden Death 4th One Just Died
24 September 2009
Summary: We have had four Polycom SE 225s and all four have died a sudden and unexplainable death. All our other phones ATT, Uniden, etc. have had no problems - just our 4 Polycoms. Only one Polycom SE 225 was under warranty - others over one year old were not covered. The replacement phone that we received under warranty also died. We like the phone when it works, which is why we had four.
RMA replacement with refurb unit in less than 90 days
11 August 2009
Summary: The unit functioned fine (very good audio quality on my end and on caller end), until the phone's "line 2" stopped working (purchased less than 90 days ago). Once I determined that the problem was with the phone and not the phone line, Polycom's support response (via website) was relatively quick, and they acknowledged the problem and agreed to replace the defective unit (still under warranty).
Summary: I first purchased this phone in 2000 for my home office. After five years of daily use, I boxed it away during a renovation that took far too long. Recently, I dusted off this Polycom, plugged it into a IP-based line and it works, sounds and looks as good as ever. The speakerphone is still unmatched to products within the price range and the features, while dated, are fine for me. The voice clarity on the handset is exceptional.
Summary: I had the phone for a week now. Here are the main observations I had so far: Good: Setup is easy and straight forward Speaker quality is very good Mic quality is good, support of duplex is great for long conf calls. The rear mic, really helps the other side hear better. I am using it in a small home office room, and the phone is placed on my work table next to the wall.