Summary: We use these at our law firm and we got one of the recorders out of the package and the reverse button did not work from the start. We could not return it because we bought them in bulk in January 2013 and now the warranty is no good even though it was never out of the package. Do not waste your money.
Summary: It is almost impossible to buy a non-digital recorder at retail stores. I use my recorder constantly and I am not ready to go digital so I buy this one constantly as it is one of the few non-digital recorders still available. From day one there is a loud buzz when re-played. They last about 6 weeks and suddenly stop working. I have resigned myself that this is the norm for this product and buy it knowing that I will need another one in a short time.
Summary: I bought two refurbished hand recorders. I'm an attorney and dictate a lot. One worked about two sentences and died. The other one didn't last that long. Both have both been sent back to be fixed as they at least have a 30 day warranty of repair.
Don't Let the 1 Star Deceive You... Service from New South Trading Co. was Great
20 March 2013
Summary: I gave this product 1 star simply because it did not work when we received it. I did not want a refund on the product, but rather a replacement. However, Amazon only allowed refunds on this product. So I contacted the seller, New South Trading Co., and they were very quick to respond to my request for a replacement. New South didn't have another Memorex so they offered to replace it with a Sony. The Sony works fabulous and New South was so easy to work with!