Cons: Difficult to use, short reach wand, reach wand made not to fit other wands, cord too bulky hard to keep it out of the way, vacuum tips backwards way too easily, no light, cord has only top hook to hang it on when done, "durable" cord still got sucked up and torn, plastic clean out trap broke, trap broke due to the poor balance of vac
Summary: We used to own the 12 amp years ago for work.when they changed the design we stop using Panasonic. We have gone through several different vacuums over the years. We were very happy to see the commercial unit which has a similar look and feel. I love playing it in the middle of the hall and being able to vacuum 1600 sqft of house. The attachments are perfectly placed. Bottom line they should have never changed the first design.
Summary: This has been an excellent vacuum. Good bang for the buck. It cleans very well. I took away one star because you can't disengage the agitator bar, but as long as you keep the vacuum locked upright and don't tip it forward, the agitator does not come in contact with the floor. I've used it on my hardware floors and have not seen any marks from the agitator. I've seen some reviewers complain about the long cord.