Summary: I bought this in December for my daughter as a gift and it has already died. I contacted Panasonic and they said I would have to ship it to another state....AT MY OWN COST....to have it looked at! I can and will buy a Dirt Devil for less money than that shipping cost. What a waste of money. The only upside is that the extended warranty I bought is refundable so at least I will get something back.