Summary: I have 4 cats, and a house full of hardwood floors. Previously, I'd spent time daily sweeping or vacumming; the Neato has virtually eliminated my time spent on floor maintenance, save a weekly mopping!
STAY AWAY - NEATO WILL NOT HONOR WARRANTY ON DEFECTIVE PRODUCTS
David Schornack, Amazon
10 December 2015
Summary: In December of 2013, I purchased a Neato XV-21 Pet & Allergy Automatic Vacuum Cleaner. I love this unit. I used it so much I needed to purchase new batteries and brushes. The unit is still going strong. I would buy another but ... continue reading ...
When you first get it it works great. It does what it says it will
j murdaugh, Amazon
9 December 2015
Summary: Purchased an older version of this 3 years ago, and it lasted about 3 months before it had to be replaced because one of the motors burnt out. Right as the warranty went out, it broke again. There are many reviews on the internet about Neato and their cruddy unit.
Neato pet vac is deathly allergic to long hair (really)
6 December 2015
Summary: Have this model, my brother has the original XV (if you are wondering the only real difference in them is cosmetic). Both models will work fine for the vast majority of users that do not have long hair or a pet (like a Golden Retriever) with long hair.
Summary: Well I thought this product was going to be better. First is that it has this bump on top that's the laser. It makes it so it can't go under certain furniture. A little disappointing. But the real reason I returned this product was that it can't go a whole cycle without it jamming on something.
Summary: Stay away. I know the reviews here seem tempting but it's simply not worth the headache. The unit arrived damaged out of the box. The laser eye was malfunctioning. On the off chance it did work, the brush would constantly stop spinning. I returned the unit immediately.
The most amazing customer support I have ever received!
27 September 2015
Summary: I was extremely impressed with the vacuum but my real surprise was the amazing personal support a year later when an out of warranty repair was solved with the offer for a new machine. WOW! I have never experienced better customer service!n
Summary: I've had this a little over a year. The software is smart, but the hardware is poor. The lid keeps popping up and shutting down the machine. Now the display has gone out entirely. I cannot get this to work anymore even after powering down and up again.
Summary: I love this vacuum, I am just unpacking into my new home and this vacuum manages to find its way around all sorts of obstacles and boxes. If you happen to get in its path, it stops and goes around you. If it accidentally bumps into a chair, it navigates around the chair. It cleans throughly.