Summary: The first night I got it, I let it charge for a bit and then set it loose in our family room. In twenty minutes the room was clean and Neato was ready for a charge and an empty bin. I have used it several times and really like it. Is it perfect or like a canister vacuum- no. But on wood or tile floors, it is close.
Summary: We bought a pet and alergy model that stopped working due to a software issue and it was replaced before it was a year old with a standard model with a pet and alergy kit as they were out of alergy models well the replacement stopped working after a year and I replaced the batteries at another $70 and find the unit does not even start now with the new batteries and best of all they lost our registration information and say it is not covered now.
Pros: I loved it when it worked.
Cons: They only last a year for us and now they lost our registration info after sendin a replacement
Great little bot, but Neato quality control could be better.
8 October 2014
Summary: I'll start with the bad. I purchased this Neato and it performed poorly after the 1st day. I set it up to do daily cleanings. The first time it performed flawlessly until it attempted to dock after finishing. It couldn't find it's way back to the docking station, and when it did get near, it didn't actually dock. The 2nd day it cleaned for approximately 2 minutes then stopped with a "vision blocked" error.
Summary: I bought this vacuum to run when I'm at work. I have five dogs and foster several cats for the local animal rescue and I have to vacuum about three or four times a week because of the pet hair. I vacuum the house first and then ran the Neato after doing the "new battery" steps and letting it charge for 24 hours. It ran for about a half hour before I got a brush clogged error.
Summary: Like any piece of computer-driven technology, expect to supervise and troubleshoot--it is not set and forget, and I cannot possibly delegate responsibility for this to the wife for these reasons. The current firmware version is 3.4--mine shipped in January with 3.2. I've experienced a lot of issues with the Neato not returning to the charging station properly, even with a brand new battery, and this reportedly addresses this issues.
Cost (not cheap but definitely a better value over Rumba model)
M. Klauss "KColorado", Amazon
6 August 2014
Summary: PROS: Cost (not cheap but definitely a better value over Rumba model), Intelligent navigation, Ease of programming, Strong suction, Goes back to where it left off if its not done cleaning and needs a charge, cleans under the bed and some of my other furniture that I couldn’t do with my hand-vac. CONS: Dust collector needs frequent emptying, somewhat taller than my kitchen cabinet baseboards making it impossible to clean to the edge.
Summary: Worked for two months, then malfunctioned -- giving me Error Codes 0002 and 0005. Contacted Neato for a replacement. Replacement unit lasted about three months before the screen died. Both the original and replacement units would frequently get lost in the apartment when trying to dock -- often trying to find it's way to the docking station (across the room) through the area under the dishwasher or the kitchen cabinets, or my feet, if I were sitting at the kitchen table.
Summary: I ordered this Neato XV Sig Pro to replace an earlier Neato version that had given roughly two years of stellar service before suddenly dying. Out of the box this product wouldn't charge at all. It gave an error message (#0002) indicating some problem with the battery. So I returned it to Amazon for a replacement. The replacement came after about a week and had exactly the same problem.