Inteligent cleaning but with shortcomings and low reliability
Jorge Miguel Mendes Luis, Amazon
15 May 2013
Summary: It cleans very well, has a very good suction power and is inteligent enough to avoid walls and major obstacles. However, the bateries are NIMH instead of lithium which gives it a poor performance and lifetime. It lacks sweeping brushes in the corners to be able to clean near walls and in 3 months period I had a malfunction in one of the wheels that lead to a replacement. The replacement arrived with disconnected batteries and possibly used.
Summary: Fellow reviewers, the Neato website and a frivolous attitude encouraged us to try this technology out. Well packed and great delivery typical of Amazon and the Neato packaging was excellent - minimal, simple and humorous. It comes with a 2 pin European plug attached which you have to swap out for the UK plug which is supplied. The only non-trivial preparation required is to unscrew a compartment to attach the battery inside.
Summary: I have chosen to write this review to let people know my experience with the unit: FOR The cleaner is fantastic but does not clean in corners as shown on the website, otherwise a great purchase. AGAINST No service! Sure a telephone number but nobody that can answer your questions correctly, maybe a call centre? I have returned my unit to Amazon for a refund not because the unit is bad but that for this sort of money I expect customer service.
Summary: I really like this. It is far better than my Roomba i had which randomly banged into things. This actually scans the room and has method to its hoovering. The reason i only give it three stars is because you still need a normal vacum cleaner. The Neato misses the corners. Looking at the design i did expect this. What i did not expect was for it to leave so many crumbs behind. It gets around 85% of the what you would fully expect it to clean up.
Summary: The first Neato robotvac I bought worked for 6 weeks only before completely stopping working. Amazon replaced it very quickly and even before I had had time to return the faulty one. They even refunded the £19+ postage which the Post Office insisted upon. I have a back condition and cannot use an ordinary vacuum. The replacement worked perfectly for about 6 weeks when the display screen suddenly failed.
Summary: For the first two months I was so pleased with my decision to purchase this particular brand of robotic vacuum cleaner. It alowed me to get on with other things while it did a great job and met all my expectations being quick, quiet and efficient - until it developed a problem with one of its wheels. Amazon put me in touch with the Neato Agent but so far I've wasted three toll calls and a whole day waiting in for a courier who didn't turn up.