Summary: I had to send back this vacuum cleaner. I had done my research thoroughly, however, there is a powerful "wind tunnel" which blows a tornado out of the top of it. What that did was to stir up ALL the dust that was already in the room -- which wasn't so much, but enough to make it hard for me to breathe. I went to sleep propped up the first day I used it, because the wind-tunnel of air had me breathing a LOT of dust.
Summary: The rotating brush tool doesn't work on my (1/8 inch pile) carpets; it jams and doesn't spin. Then, after three months, the telescoping wand broke (won't latch) so it's effectively useless. The warranty is crap too... the "7 years" thing is only for the motor & casing (not parts which break), and they will only service vacuums bought from "Authorized Miele Dealers". Is Amazon an authorized Miele dealer? NO ONE KNOWS.
Summary: These units have a common problem with the cord winder. Ours died after the electrical contacts on the cord winder stopped functioning, rendering the unit useless. It would no longer start. The replacement part costs $150 + labor. I'd expect more for a $500 machine. Not the Miele quality I would have expected. Moving on...
Summary: The unit runs quietly and seems to have good suction. However the carpet vacuum attachment is quite narrow and the beater bar doesn't run. Even with just a small string or lint build up, it jams and keeps the motor from spinning the beater bar. Therefore, the vacuum doesn't pick up well on any carpet surface. I wish I had bought a Sears Kenmore instead.
Summary: We just moved into a new house with hardwood floors. We have two australian shepherds. I choose this vacuum based on reviews from other people with hardwood floors and pets. When vacuuming carpet or hardwood all the pet hair catches in the roller and has to be constantly cut off and removed. It is hard to roll on the carpet, easy on the hardwood but does not pickup the hair on the hardwood. If my husband hadn't thrown out the box I would send it back.
Summary: When my husband and I recently registered for our wedding, you have the entire store at your mercy. I picked out this vacuum mainly because the person told us it was lightweight and quiet. It was the first purchase my husband I made off our registry, because I couldn't wait anymore to see if a guest would buy it for us. I was psyched to vacuum, scary. I got it home, put it together, and HATED it. I wanted to love it, I really, really did.
Summary: This canister may be made in Germany, but it is a terrible product. This "basic" model is a pain to maneuver, and it doesn't have good suction. To add to it's woes, you have to change the bags every month if you plan on vacuuming regularly. There's no hepa filter included. When I went to vacuum my oriental rug it hardly worked. Apparently the more expensive models come with a beater brush, but this one doesn't. What a joke.