Summary: This was the worst vacuum cleaner I've ever purchased. I so wanted to love this vacuum and after extensive research I was finally able to convince my husband that the $500 price tag would be a worthwhile investment. WRONG!!!
Summary: The rotating brush tool doesn't work on my (1/8 inch pile) carpets; it jams and doesn't spin. Then, after three months, the telescoping wand broke (won't latch) so it's effectively useless. The warranty is crap too...
Summary: These units have a common problem with the cord winder. Ours died after the electrical contacts on the cord winder stopped functioning, rendering the unit useless. It would no longer start. The replacement part costs $150 + labor. I'd expect more for a $500 machine.
Summary: The unit runs quietly and seems to have good suction. However the carpet vacuum attachment is quite narrow and the beater bar doesn't run. Even with just a small string or lint build up, it jams and keeps the motor from spinning the beater bar.
Summary: We just moved into a new house with hardwood floors. We have two australian shepherds. I choose this vacuum based on reviews from other people with hardwood floors and pets. When vacuuming carpet or hardwood all the pet hair catches in the roller and has to be constantly cut off and removed.