Poor Product with poor service...a good chance of wasting your money
F. M. Ortega "Michael Ortega", Amazon
23 September 2014
Summary: Have had this product since march 2014. It no longer works after limited and light work. The power button flashes and it just turns itself off. It is the very same problem as sooo many other who have been unfortunate enough to order this vacuum. Do not purchase this. The service is horrible and there is a very good chance the money you pay for this is as good as throwing it down a hole. If you already purchased this item...I wish you luck...
Deceptive, Deceptive, Deceptive - Shocked to find a Hoover Vac W/Out Attachments & Neither Hoover or Amazon Would Provide!!
17 November 2013
Summary: I'm totally infuriated about this purchase. I don't understand all the great reviews. Why? NO ATTACHMENTS and that should have been spelled out, not deceptively concealed. I want to know what all these 5 star reviewers do to clean even wemi-thoroughly without attachments??? Really. What do you do? I actually sent letters to Hoover and Amazon begging to buy the canister and attachments separately but was turned down!!! Will NEVER purchase a Hoover product again.
Summary: I have never written a review of anything before this. I bought this model because it was one of the highest rated vacuums for pet hair. It does have good suction, but the beater gets clogged every time I vacuum. I spend 10 minutes cleaning the pet hair (three long-haired dogs) from the roller. Today, the roller seized and then cracked the plastic housing. It is going in the trash where it belongs. Don't waste your money on this piece of crap unless you don't have pets.
Summary: I read many reviews before buying this vacuum. From reading the reviews it sounded like this was such an amazing, great value! I did see a few comments about the small handheld vacuum that weren't so good! Listen to them! I have no idea why anyone would keep this vacuum. It is very annoying to not have onboard tools. The small vacuum literally hurt my ears as well as my kids! It sounds like an airplane going off. It was double the work and hassle of a regular vacuum.
Summary: I've had this product for three months and it will no longer work. The minute you release the handle, the "bag full" light illuminates. I have changed the bag, checked everything carefully and found that nothing helps. I called Hoover and they deny there are any problems. Customer service claims they have had NO calls indicating there is malfunction in this product. After reading reviews in several areas of the internet, I KNOW there is a problem.
Summary: DECEPTION - When I placed this order I thought I was getting the "Hoover Platinum Lightweight Vacuum with canister" the reason I thought this was because included in the package deal was filters for the canister. To be fair I didn't look at the order that close before I placed it so I have to accept some of the blame, however I would encourage Amazon to end including vacuum bags for the canister as part of this package so no one else makes my mistake.
Summary: I used this vacuum cleaner once after getting it from Amazon, and it worked fine the first time we used it. The next time we tried to use it, it wouldn't start. After calling up Hoover and being so instructed, I took it to our only local Hoover-approved repair center, Sears, almost three weeks ago. It turns out that Sears sends all their repairs out of state, so my vacuum went somewhere else to get repaired.
Summary: I bought this vacuum based on the reputation of the brand - how could a Hoover vacuum be anything but great, right? Well this is the worst vacuum cleaner I have ever used. It does not pick up dirt. Instead the carpet brushes roll floor debris into little cylinders of dirt/dust and deposit them elsewhere on the floor. The brushes work, the vacuum part seems to be sucking, but the dirt won't go INTO the bag. It's absolutely pathetic.
Summary: This product also has a similar product but with additional features. Hoover Platinum Collection Upright/Canister Vacuum(UH30010COM). That one comes with a canister. Canister is not sold seperately. so if you are thinking of buying this product , you might want to buy one with the canister. I ordered this one by mistake and now I have to return it and order other one.Just wanted to make sure noone else makes the same mistake.