Excerpt: Terrible carpet cleaner comes with terrible customer service. I bought this carpet cleaner and the first one leaked terribly. I took it to the repair shop Hoover told me to take it to and waited a month with no word back and unreturned phone calls. Finally, Hoover just sent me a new cleaner.
Excerpt: Don't buy this. I used just a twice when I bought this cleaner. Then I didn't need to use because I didn't have a carpet, and today (because we moved in another house) and cleaner - does not work! Cleaner is not under warranty anymore, and now I can throw away money which I spent.
Excerpt: I purchased model # FH50220 Series BJ10.0 approximately 6 months ago. I have only used the machine twice and the tank is now leaking from the plunger/spring assembly on the bottom of the tank. This seems like a defective tank design. Any thoughts on how to fix this problem?
Excerpt: I purchased this carpet cleaner in May 2012. I have used other brands and do like that it is easier for me to use. I did have a problem a few months after purchasing with the tank and springs. Hoover quickly fixed it for me and sent me a replacement tank w/springs. I do like it.
Excerpt: I love this cleaner and am a fan of Hoover for many machines and years. It works well-when its working. The drive pin continually breaks and this is a common problem noted by many, many users. They should come up with a new pin as a replacement so that people don't keep wasting their money and time!
Excerpt: Tried using this today for first time. The power button doesn't work, unless I keep it manually pressed down while trying yo clean carpet. It did not extract worth a dime, carpet is very wet, and not sure brushes were even moving. So frustrated.
Excerpt: When it works it seems to work well except that the scrub brush drive pins keeps on breaking. I ordered two extra and went through both of them in one afternoon. They real need to beef up the brush drive train.
Excerpt: This carpet washer did a incredible job on cleaning the carpets. Made them look like new. Only problem was after six months of light light use ( using about once a month or less) the rubber seals for the clean water tank and cleaning solution started leaking.
Excerpt: I have had Hoover carpet cleaners and loved them, but not this one. The pin on the brush bar broke the second time I used it, then I replaced it and did not use the machine for a year. Just purchased a new house and went to use it and the pin on the brush bar broke again.