Summary: I have purchased many Dyson products and this is one I would never buy again. I purchased it "refurbished" from Dyson via Amazon. The wand was broken when I received it. They wanted to charge me for a new one and it took 10 days to receive it. Not long after I started having issues with it running for a few minutes and stopping. Dyson has sent me two new batteries, and new main body assembly. Nothing has worked.
Poorly thought out pieces, but good machine overall
kathleen mckeon "Free Markets Make Free People", Amazon
8 September 2013
Summary: Okay dyson, you were clever enough to design this piece so I can mount in a closet and it is ready to go 24/7, awesome. And it does a mostly good to great job with vacuuming. BUT why on god's green earth would you ever select to have a piece that must be opened and closed quite often - why!! - would you make this piece out of plastic. Soft plastic. You guys were asleep at the wheel. The offending item is the outside "screw" that holds the brush in place.
Summary: I bought this item to do quick passes on the floor and on our steps because my full sized Dyson (which I LOVE) is cumbersome to use on the steps. I, like everyone else, am amazed that for the outrageous price of this sweeper, that you cannot get an appropriate on/off switch. In my head I knew the price was too much, but I kept telling myself but it is a Dyson...it WILL be worth it. I get the item home, charge it up, and the max suction is a joke.
Summary: I purchase this item at Kohl's after reading many reviews. I have a small house with bare floors, a very furry Keeshond and 4 adults. I thought I could get away with using this as my only vacuum, but it is really just for small jobs. The brush gets clogged very easily. I had to use a scissors a few times to cut out hair and string from the brush. Holding the button down the whole time is a pain.
Summary: Dyson customer "service" is non existent. After spending several hours on hold on four different days and two emails to this companies customer service department and one to the regional sales office for N. America I am still unable to contact anyone regarding the non-functional (intermitant power/ bad power switch?). It is going to the trash.
Excerpt: I'm a middle-aged man and I like my tools. This vacuum is awesome! I recently retired to Arizona and with that said...... Get use to dust blowing in from the desert. My house has tile, wood and rugs on the floor. This Dyson Dream Machine is perfect for it!!!!!!! Not to mention it makes a great spider and scorpion sucker-upper. Easy to get out and have it working. I kind of feel like the first Dyson Gun Slinger ever with it. Zap here! Zap there! I'm done.