Excerpt: I would have rated it zero but that was not an option .... bought two at the same time ..... both stopped working at the same time .... no help from customer service (on hold forever when phoned or no answer) .... I will never buy a Dirt Devil product again.
Excerpt: The vacuum has cheap rechargeable batteries in it. It worked fine for a couple of months, but then the battery started draining faster and faster on standby. I followed the review comments and tried depleting the battery and charging them to full (for 24hours), but it made now difference. The standby time is now 1-2 days on my batteries before they drain themselves empty.
Excerpt: As others have said, the battery does not hold a charge AT ALL. I've tried charging it for days, but it will only work for one minute, at most. It's disappointing, because I loved it the first few months of use.
Summary: Just six weeks after receiving this item, the clear plastic nozzle broke, making this part of the vac unusable. I have used the vac about half a dozen time, and have had Dirt Devils before, so it did not break due to abuse or overuse. I was two weeks past the window for return, so I am stuck with half a hand vac. I would not recommend this appliance.