Summary: Probably the worst appliance I've ever used. It has a hard time picking anything up and can't hold a charge. Black & Decker should be embarrassed for having such a terrible product in their line.
Makes a bigger mess than it cleans and it can't hold a charge.
9 April 2014
Summary: Bought this brand new from the store. It can't hold a charge for more than 30 seconds of use. Shoots dust from the vents right into your face. Emailed B&D for service who were less than helpful, suggesting I "Drive 30 minutes to the nearest service center or pay to ship it". Why would I need to ship it when your company sold a faulty product? Maybe I got unlucky, but judging by the other reviews, this seems to be the norm.
Summary: I bought this exact hand vacuum because I used one at work and it was the best hand vac I've ever used. However, this one has very, very little suction and therefore picks up almost nothing. So disappointed.