Summary: I purchased this vacuum in late March. Immediately the brushes intermittently worked. I contacted Bissell they stated not to return it, to bring it to their service center. I first was able to bring the vacuum in early May. The service center has had it since (coming up on 3 months). The service center has been waiting for a part to be delivered from Bissell since a week after I dropped it off.
Summary: We bought this product in January of 2013 based on the positive ratings we read, and, initially, we were amazed at the power the vacuum cleaner provided. Over time, we found we had to go over the same spot twice then three times in order to pick up the dog hair (short-haired breed) that had been, just recently, picked up on the first pass.
Summary: Don't waste your money on this product unless you enjoy cleaning up after it. This vacuum was obviously designed by someone who never uses one. When you remove the cup to empty it all the "gunk dust" falls from the upper filter onto the vacuum and the floor. The same thing happens when you remove the upper filter to clean...which you have to do every time you use it if you have long haired pets like I do.
Summary: makes it difficult to manage if you aren't rolling forward or backward. The extra brush for cleaning upholstery and in small areas is well configured and cleans well also. The suction is so strong that the brush can only be used in a forward and backward stroke as well. When needed, I would be be willing to buy another Bissell but I would definitely look for something lighter in weight.