Reviews and Problems with Russell Hobbs 2 Slice Glass
Showing 1-10 of 145
NOT a bread toaster
Dr. Nicol J. Murray, Amazon
1 December 2014
Summary: One should bear in mind that the product is cheap..! The elements were not glowing in a regular pattern. The end product of toast was uneven in the cooking despite being on the high setting, my overall impression was of a poorly thought out design and produced by the lowest cost manufacturer. I would actively seek to stop people from purchasing this.
Summary: First one replaced after a few months, now the second one has given up c. 2 years later. The element has gone again. We're not a big toast family, so I would expect a toaster to last for maybe 5 years, unless it was a cheap and cheerful model. Or is this planned obsolescence by RH? Hasn't anyone invented a toaster element that can last longer than they did in 1971? Take heed of the negative comments in other reviews - this is very much style over substance.
Summary: Beautifully styled toaster. The only downside is that this is my third one, with both the others the push down lever mechanism broke. I keep going back to the same product because it is so stylish and looks great in my kitchen, fingers crossed it will not break again. Russell Hobbs should think about changing the lever mechanism to make it more sturdy.
Summary: Failed after 10 months and although we received a brand new replacement without any problem, this one in turn broke after 4 months (then out of warranty). In both cases the toaster would not retain the bread after pressing down the load lever.
Summary: Great toaster, my review is more about the customer service of Russell hobbs. The heating element packed up on my toaster after about 19 months. I was worried that I was out of warranty and emailed their customer services at 9pm on a Thursday night detailing my problem, and received a phone call back at 10am the next morning, telling me to email a copy of my receipt to them and they would send me a new one- which they did within a week.