Summary: If you toast sliced bread it is fine, for muffins or bagles it will toast only lightly. I have it turned all the way up but I still need to toast my muffins twice. If you like only a light toast, then I guess it is fine but if you want a (crunchy) toast......buy a different toaster.
Summary: Considering the dearth of acceptable toasters, this one is very good. I didn't care for the newer model - it's lighter in weight and as is usual these days, of lesser quality. It does make pretty good toast and I do like the toasting on one side and the warming options.
Summary: I bought this toaster back in April of last year, so I have a couple of months still to go on my "hassle free" one year warranty. Unfortunately, there's a lotta hassle involved if you have any problems. After about six months one of the levers that is pushed down to lower the toast broke in half. I requested a replacement and was told that it was no problem, another would be sent post haste. Haven't seen it yet.
Summary: Problems: Purchased 9/3/2010. By 11/15/2010 the right side often will not stick down. The plastic knobs are cheap. The right side broke off on Thanksgiving day leaving just the metal post sticking out. The left side plastic knob seems to be cracking. Kitchen Aid has a 1 yr warranty and will replace for free. Advantages: This has the bagel option, but most toasters have that now.
Summary: This toaster is what you would want a toaster to be: simple, down-to-earth, and efficient. My big problem is that the push down tab split and broke within a year of its use. It's not as though we dropped it or misused it. It just split because it wasn't made well. It seems like a small item, but it's the only thing one touches when one does a toast.
Are Kitchenaid products really as good as they used to be?
Ohio resident, Amazon
4 August 2010
Summary: We purchased this toaster in 2006, and paid almost $100 for it. We expected it to work for a very long time. It is now August 2010, and one side has stopped working for us. We paid a repairman to tell us there was no replacement part available. I contacted Kitchenaid directly, and learned that it is cost prohibitive to repair their toasters, and they do not have replacement parts.