Summary: I am giving this two stars because my replacement is on its way. Tried it one day after receiving it and was really looking for a good piece of "regular" toast (both sides). Well only one side toasted. Checked to make sure the bagel setting was not on. Husband even double checked after me (why do they do that, like we don't know what we're doing!), well anyway, he confirmed that I wasn't a complete idiot and do know how to work a toaster!
Summary: To find a toaster you're comfortable will last a long time is a good thing, and this does just that. It looks great and works well. Two thoughts; Run it once on a low setting with nothing in it to burn off whatever is on the filaments from manufacturing and I find toasting a bagel at a setting of "4", without putting it in bagel mode works better than using that function.
Summary: Recently upgraded my kitchen with black appliances and wanted a black toaster. This one has a nice profile, and all the bells and whistles I was wanting. Great job on toast and bagels fresh and frozen.