Nice brand new 55" Toshiba LED 3D TV. Repair service poor and slow
1 February 2012
Summary: I ordered this TV brand new from Amazon just before Christmas 2012. Great price from Amazon. Amazon delivered as promised. TV screen started going "white" on it's own randomly within 5 days. This gets a little long, but I prefer everyone sees it so they understand. I called Toshiba direct on Jan 9th. They said the screen needs to be replaced, and they will do it no charge. They filed a claim and told me a repair rep would get to me within 48 hours.
Summary: I returned this TV after 24 days mainly due to the fact that it did not connect to my home network and recognize other DLNA certified devices - which it should have, according to the TV documentation. I tried to get it working by calling the Toshiba customer service but it was nothing less than a horror story. I have never witnessed any worst customer support from any other company. This incident has changed my opinion about Toshiba as a consumer electronics provider.
Summary: Please note that I bought this TV from another online retailer. Anyway, I had a Toshiba 42" LCD (REGZA 42RV530U) for the last 3 years and I thought it will be a nice upgrade to a 55" LED, 240Hz and 3D. For this price there was nothing in the market and since I have had pretty good experience with the earlier Toshiba I went for this TV. What a mistake! We've had this TV for nearly 2 months now and I've sent it back to Toshiba for repair.
Summary: Alright let's get started. I will admit that the price of the Toshiba was very interesting at first. I have had Toshiba TV's in the past without any concerns. Since my past television decided to wear down I needed a new one. The passive 3D option was the direction I was willing to pay for rather then getting an active display and all the extra costs. So I went with the Toshiba hoping for a good product at a great price. Got the TV shipped for free through Amazon.