Bad experience with Sony customer care.. But eventually resolved..
1 May 2014
Summary: Let me start by saying the TV works great. It surely should get 5 stars. But this review is about my experience with Sony's customer care when I did have an issue. Now THAT gets 0 stars. Back in September 2013, I purchased this Sony Bravia KDL-60R520A 60-in TV and it came with a coupon that said that I get a year of free subscription to Netflix if I redeem the coupon before October 31, 2013.
Summary: I saw one review by I.T. Guy "Mikey" about this, but I still went and bought it from Costco. I had to return it after a few days of trial. I've really learned the hard way. This TV has very good (to excellent) picture quality compared to my other new and smaller TVs from Samsung and Vizio. I even enjoyed watching movies from Netflix on this TV. They were fine and the picture quality was great. Just based on these alone, I would it give a 5-star.
Summary: TV is light weight, picture is clear, controls are fairly easy to use. Not sure if this is a defect on my TV stand, but the TV tilts slightly backward. Was not at all happy with CEVA, the company Amazon had deliver my TV. First TV was lost in transit, second TV was delivered from CEVA with no phone call or appointment being made. Box was in good shape though.