Summary: Hi, I bought this TV in mid-November 2012. It broke down last week (mid-October 2013). Dealing with Sony customer service has been utterly horrible. They are the most inflexible company I have ever dealt with. I am currently waiting for them to fix the TV, but they are missing the part they need. They could not give me a date of when the part will be next available. Don't buy from Sony.
Summary: The TV arrived in only a couple of days after being shipped. It was packed so that the TV was well protected. It is exactly as it was described by seller and contained all the needed items as well as paperwork. It also included a letter from the manager which gave the number to call if there were any problems! Nice touch! The picture quality is the best I have ever had by far on a TV. You can't beat Sony for picture quality!
Summary: I read up on LED illuminated LCD TVs and associated reviews, and finally, after seeing this one in person at the local Best Buy, bought it. It was brighter, and more colorful than other similar TVs next to it, and was on sale at less than half MSRP. Plus, SquareTrade had sent me a coupon for 30% off of a 4-year warranty, so I got that too, at over $125 less than the equivalent warranty at Best Buy.
Summary: KDL60EX645-Bought this TV in January 2013 b/c my 6yr old Sony rear projection turned yellow(due to a manufacture defect) and Sony offered me $500 towards this TV. The internet is bad. Very difficult typing in something to google search b/c of the remote design and it often overloads on the memory usage and stops when loading pages. You tube is ok but that too often just returns to TV mode for no reason. Hulu is fine so far. BIGGEST ISSUE-TV DIED 7/13.
WARNING - THIS IS NOT THE SAME GREAT SONY COMPANY ANYMORE
14 July 2013
Summary: WARNING - THIS IS NOT THE SAME GREAT SONY COMPANY ANYMORE If you are looking for a SMART TV do NOT buy Sony! After many phone hours a technician finally told the truth and said "ALL Sony TVs [except their Google TVs] are only plug and play" not true SMART TVs. You will not be able to load web pages of any size [like weather radar] because Sony cheaply put very little memory into ALL of their SMART TVs. We are taking it back.
"WARNING-THIS IS NOT THE SAME GREAT SONY COMPANY ANYMORE"
14 July 2013
Pros: It is not terribly heavy weight wise...
Cons: If you are looking for a SMART TV do NOT buy Sony! A technician told the truth and said "ALL Sony TVs are not true SMART TVs. You will not be able to view many web pages. We are taking it back. Email me shuffleboard(at)ymail.com for more details.
Summary: When I plug my external drive to the USB slot on my TV, I cannot play the youtube FLV video format. I updated the TV software and still it did not want to play the FLV video format. Does anybody else have this experience? Is there a solution to this?
Summary: I have this TV for three weeks.So far so good.The image is perfect. The sound is good.My only complaint is the remote control when using the internet.They should have an option to use a keyboard.Since I don't use the internet on the TV very often I can live with that.I bought this TV because I trust SONY brand.So far I love my TV.