Summary: I have been a faithful Sony customer for over 30 years and, up until the last few years, was convinced that they produced the finest electronics equipment on the planet. But my opinion has changed drastically in the last few years due to a series of failures of their TV's, and now it will be a long time before I ever buy anything from Sony again.
Summary: We've had the TV for eight months now, and it's been fantastic. However, every time we have to deal with Sony it's a labyrinthine nightmare. Seriously, the reason we chose the Bravia over a Samsung TV was Sony's reputation for customer service, but I've honestly never dealt with a company that provides worse customer service.