What if something goes wrong with your new Sony TV?
9 September 2012
Excerpt: I purchased a Sony 52 inch HD flat screen TV for Christmas 2007. In early August 2008 the black colors change to red and dark blue changed to pink/purple. I called Sony for service and I found out that they farm out their service to a company called Qualxserve.Qualxserve call me 2 days after I reported the problem to Sony. We reviewed the problem and they told me it would be a 2 week wait for parts.
Excerpt: I bought this Tv. There was a recall and I was not notified. LCD screen went out in 18 months and they want me to settle for 1/2 of fixing which is 3000.00 or pay half for a new TV. I don't want another Sony as they don't stand behind their product or notify you of problems with their product.
Summary: I purchased this TV in May of 2008 and I loved it. In November of 2010 the LCD panel broke. The picture is darker on the left side and the image leaves trails. Sometimes the screen is black when I turn it on but after about half an hour the picture will come on if I turn the set off and then on again. They have since offered me a deal on their new 55 inch TV for $1400.
Summary: Sony support is just awful. This TV has well documented issues on the internet regarding horizontal lines that appear on the TV. Sony refuses to do anything about it. I will never buy another TV from Sony again.
Summary: TV was great until it went out 2 years, 3 months after purchase. Double vision and then the picture went completely black. Sony was not helpful at all. Basically they sent a tech out for $90.00 and they said it would cost 2K to fix. Bad customer service.
Summary: We bought a Sony Bravia KDL-52w3000. Before we even had it a year we started getting a messed up picture when we turned it on or no picture at all. After checking out more complaints, we found out there were lots of people that were having the same pproblem. We called Sony and they had a quick fix that involved unplugging the TV and waiting a few minutes. When you pay $3300 for a TV you assume it is a good product and will last. So we did not buy the warranty.
Summary: We purchased this tv new at Circuit City in April of 2007. In May of 2010, we started having problems with the screen display. After over $500 in repair attempts it's been diagnosed as a COMMON problem with this tv and it's the LCD screen...which costs $3000 for the parts and $300 for labor. We've found that Sony is aware of the problem but has not issued a resolution for a reasonable repair.
Summary: Bought the KDL-52W3000 in January 08 and was vey impressed with the picture quality and sound especially.Within 5 month developed 1 horizontal line of dead pixels about 1.5 inches long right in the middle of the screen. Called Sony and was reffered to a local repair facilty...it's been more then a week and problem is getting worse. Line of dead pixels is almost 7 inches now. Internet research does not seem to indicate this to be a common problem.
Summary: We purchased a Sony Bravia KDL-52XBR4 from Crutchfield ($3000+) and do not plan to ever buy anything from SONY AGAIN! This TV worked for 3 months and we loved it! That is - until it had a failure - described as solarization by the TV Tech who came to check it out. Of course, it was outside of the 30 day return period, but still under warranty. They ordered a part which the Tech installed on the 2nd visit.
Excerpt: Picture went bad right after warranty expired. Intermittant horizontal lines and ghosting. Problem seems to be rampant (see many YouTube videos showing the problem) but Sony refuses to recognize the defect. They say you need to get it fixed by yourself. They say they have no record of this issue which is a total lie. Don't buy Sony products: they break a lot and they will not stand by them.