What if something goes wrong with your new Sony TV?
9 September 2012
Excerpt: I purchased a Sony 52 inch HD flat screen TV for Christmas 2007. In early August 2008 the black colors change to red and dark blue changed to pink/purple. I called Sony for service and I found out that they farm out their service to a company called Qualxserve.Qualxserve call me 2 days after I reported the problem to Sony. We reviewed the problem and they told me it would be a 2 week wait for parts.
Excerpt: I bought this Tv. There was a recall and I was not notified. LCD screen went out in 18 months and they want me to settle for 1/2 of fixing which is 3000.00 or pay half for a new TV. I don't want another Sony as they don't stand behind their product or notify you of problems with their product.
Excerpt: Picture went bad right after warranty expired. Intermittant horizontal lines and ghosting. Problem seems to be rampant (see many YouTube videos showing the problem) but Sony refuses to recognize the defect. They say you need to get it fixed by yourself. They say they have no record of this issue which is a total lie. Don't buy Sony products: they break a lot and they will not stand by them.
Summary: We bought this TV in 2008 and while it is a beautiful thing, unfortunately they don't last. Ours has had relatively little use and has now developed the very common ghosting/black picture fault. Which seems to be due to a problem with the panel connectors becoming slowly unstuck. Sony seem to have acknowledged the fault to some degree, but they have left many customers out in the cold with their £2000 TV sets.