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Sony KDL-50EX645
7.2 out of 10

Sony KDL-50EX645

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Reviews and Problems with Sony KDL-50EX645

Showing 1-10 of 12
Overall 2
2.0

And the authorized Sony repair service man told me to CHANGE THE TV because the screen has gone bad. So

Anoop Kumar Nayak "Anoop", Amazon
3 September 2014
  • Summary: Got this TV delivered in Feb 2013, and by July 2014 I see black horizontal lines on the TV. Called Sony customer care and since i didnt purchase extended warranty they can't do anything. And the authorized Sony repair service man told me to CHANGE THE TV because the screen has gone bad. So, I guess I am stuck with this piece of crap.
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Overall 2
2.0

Dies after 14 months ::::: but $100 will fix it

Bugle M Ranch, Amazon
26 May 2014
  • Summary: I had the 50" model. There isn't a separate listing for it that I could find. This TV worked OK for 14 months. The features were nice, we used Netflix a lot. The Sony browser pretty much sucked. The sound was poor, but thats to be xpected on a Sony TV and since most TV's today direct the sound out the back. We bought the HTCT-260 Sound bar to go with it.
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Overall 2
2.0

Oh, gee, the backlight failed...

Majdi Abbas, Amazon
1 May 2014
  • Summary: I'd just like to second all the other recent reviews for this product: The backlight failed just after the 12 month mark. I'm dealing with extended warranty support now.
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Overall 2
2.0

After 16 months , picture went dark. This is a known issue

Jeffrey Kaufman, Amazon
28 April 2014
  • Summary: While the picture is great on this unit, and has a lot of nice extras, my unit lost its picture after only 16 months and is not repairable. Do your homework before buying this TV. There is a known issue that Sony is not addressing. My loyalty to Sony is gone forever.
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Overall 2
2.0

Horrible Customer Service for a defective product

S. Hart, Amazon
16 April 2014
  • Summary: I purchased my KDL50EX645 directly from SONY for $999. I had it for 15 months (3 months past warranty) and then the power supply board burned out. The TV was completely dead. Since it was 3 month past, SONY would do NOTHING for me. I got the run around for a month just trying to figure out how to get it repaired. Even though it was a defective part, and even thought I spent a grand on their product, they wouldn't offer up any breaks on repair.
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Overall 2
2.0

Not a good purchase

Rose E Grady, Amazon
26 March 2014
  • Summary: Be warned that most posts are current. I had this TV for 1 year and a few days and it died. Sony calculates the purchase date as the beginning of their warranty period not the actual date that I received the unit. So was so glad that I purchased an extended warranty thru Amazon--that's another issue all together. Called Sony and they wouldn't help since it was a few days past the warranty according to them. For the amount of money spent on this TV is not worth the price.
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Overall 2
2.0

DO NOT BUY THIS TV. A WASTE OF MONEY!

GenieT, Amazon
14 March 2014
  • Summary: 3 months after the warranty expired on this TV (only 15 months of ownership), the picture died. I checked the Sony Support website and there were several people complaining of the same problem and there is no remedy. Sony tried to troubleshoot to no avail and then referred me to their repair center who estimated the cost to fix it to be $3-400 minimum!
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Overall 2
2.0

Sony Customer Service is a disaster.

Kelli, Amazon
24 October 2013
  • Summary: We are currently on our third TV from Sony. We purchased this model in January in order to use the Smart TV features. We were disappointed when it would constantly disconnect from the internet, and often times would not reconnect. It was a game of chance trying to watch NetFlix. After days of long arguments with Sony we finally had them agree to bring out a replacement TV.
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Overall 2
2.0

Broke down within a year

Lukasz Chmura, Amazon
16 October 2013
  • Summary: Hi, I bought this TV in mid-November 2012. It broke down last week (mid-October 2013). Dealing with Sony customer service has been utterly horrible. They are the most inflexible company I have ever dealt with. I am currently waiting for them to fix the TV, but they are missing the part they need. They could not give me a date of when the part will be next available. Don't buy from Sony.
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Overall 2
2.0

BEWARE!!!

mbj2422, Amazon
31 August 2013
  • Summary: I would rate model KDL50EX645 less than 1 star if I could. I purchased the KDL50EX645 on Nov. 23, 2012, Black Friday at a SONY store. I have long wanted a SONY TV and I was delighted to have finally purchased one. I gave away an eight year old, 37" Phillips, flat screen TV that was working perfectly. I just wanted a SONY. While the TV did not have as good a picture as expected, I was willing to live with the picture quality because I got what I thought was a good price.
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