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7.5 out of 10

Sony KDL-50EX645

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Reviews and Problems with Sony KDL-50EX645

Showing 1-10 of 52
Overall 2

Sony products are unreliable!

Lynn Kilpatrick, Amazon
17 September 2014
  • Summary: I bought this TV for my husband at the end of November 2012 for Christmas 2012. Since I thought Sony had a reputation for being a good product, I chose not to purchase an extended warranty; my bad. The TV died yesterday, 9/16/14; it didn't even make it 2 full years. My husband tried to get assistance from Sony over the phone after having exhausted all of Sony on-line's suggestions and got the run around.
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Overall 2

And the authorized Sony repair service man told me to CHANGE THE TV because the screen has gone bad. So

Anoop Kumar Nayak "Anoop", Amazon
3 September 2014
  • Summary: Got this TV delivered in Feb 2013, and by July 2014 I see black horizontal lines on the TV. Called Sony customer care and since i didnt purchase extended warranty they can't do anything. And the authorized Sony repair service man told me to CHANGE THE TV because the screen has gone bad. So, I guess I am stuck with this piece of crap.
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Overall 4

Sony - 13 months and it in the SHOP

Bud, Amazon
29 July 2014
  • Summary: 13 months and it in the SHOP not good for something build by Sony, Will check out some other TV's if the cost in too much to FIX it..
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Overall 10

Best Picture Quality Ever

Deborah, Amazon
8 May 2014
  • Summary: I always knew Sony is the best, but I did try others, which I returned. This picture quality is phenomenal. You don't have to go to the movies for this picture quality! Plus, the seller is fabulous. They package the products great, ship fast. I highly recommend this!
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Overall 2

Oh, gee, the backlight failed...

Majdi Abbas, Amazon
1 May 2014
  • Summary: I'd just like to second all the other recent reviews for this product: The backlight failed just after the 12 month mark. I'm dealing with extended warranty support now.
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Overall 2

Horrible Customer Service for a defective product

S. Hart, Amazon
16 April 2014
  • Summary: I purchased my KDL50EX645 directly from SONY for $999. I had it for 15 months (3 months past warranty) and then the power supply board burned out. The TV was completely dead. Since it was 3 month past, SONY would do NOTHING for me. I got the run around for a month just trying to figure out how to get it repaired. Even though it was a defective part, and even thought I spent a grand on their product, they wouldn't offer up any breaks on repair.
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Overall 2

Not a good purchase

Rose E Grady, Amazon
26 March 2014
  • Summary: Be warned that most posts are current. I had this TV for 1 year and a few days and it died. Sony calculates the purchase date as the beginning of their warranty period not the actual date that I received the unit. So was so glad that I purchased an extended warranty thru Amazon--that's another issue all together. Called Sony and they wouldn't help since it was a few days past the warranty according to them. For the amount of money spent on this TV is not worth the price.
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Overall 6

Smart TV with dumb controls

rick c, Amazon
9 February 2014
  • Summary: Wanted a Smart TV to access internet programming. Had originally purchased a 60" Samsung but found that unit to be to large for the space. Returned the Samsung and purchased the Sony. I've had the unit for over a year so I have some experience with it. Picture and sound are great...as expected. Setup was performed without much trouble.
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Overall 10


Cliftonian Institute, Amazon
8 February 2014
  • Summary: This TV is an outstanding product. The picture is quite nice especially when watching Blu-Ray movies. Super sharp and clear picture. After the initial set up, you will have to make minor adjustments to get the picture to your liking. I actually turned off the vivid setting because it made everything look too much like a soap opera. I felt the vivid setting was more distracting and eye fatiguing than actual bringing enhancement.
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Overall 8

Big is better

dowing, Amazon
18 January 2014
  • Summary: I upgraded to a larger screen and have not regretted my decision.I am a sports fan and it feels almost like I am at the game.I watch football and golf most of the time.The only reason I give sony 4stars is when golf ball is in air I see 2 balls instead of 1.Otherwise I,m loving it.
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