USED TO like Sony - Now would NEVER buy another Sony product!
15 March 2014
Summary: We bought this TV 5 years ago for $2400. Worked well until 5 years and two months (right after extended warranty ended!) Now, like MANY many others (do a google search) we have distorted unwatchable picture, most likely due to T con board problems. And even though it's a known defect, Sony will not stand behind it - only offers you 15% off a new TV. Well, we'd have to be pretty dumb to buy another Sony product. They are NOT the company they once were!
Summary: First lets start witht he positives. Very good picture, makes even normal non HD tv programing look good. Now the bad. Expensive, Lots and lots of T-Con board problems. You can no longer find new replacement parts for this tv. Everything is used, so you take your chances on getting a bad board fixed. Sony will offer depending on the year you bought it, to see if it can be fixed or 15% off one of "their" tv's bought from "their" online store web site.
Summary: We bought this TV through Amazon in May 2009. Thought it was a great TV until now. The TV went out...blank screen with the red Standby button on the bottom flashing when the power was on. We called Sony...that means a failure within the set and we need repair. Repair is higher cost than a new TV so Sony offer us a 15% discount from a Sony Store on a new purchase. That cost does not come close to in comparison to Amazon pricing.....so just forget that idea.
The TV went out just after the warranty expired. We did not purchase extended warranty
Dwight McComb, Amazon
30 April 2013
Summary: The TV was less then 2 years old when it died ! Call Sony and we set it up where we had a Qualified Sony repairman come out to evaluate the TV. Well the TV would not come on at all, so he charge me $100 and said it would cost $1800 dollars, and we would get a 30 day warranty with it.
Summary: TV WAS GREAT FOR 4 MONTHS THEN LCD PANEL DIED DEALING WITH SONY IS A LIVING NIGHTMARE THE COMPANY THAT DOES THERE SERVICES IS WONDERFUL SONY DOES NOT STAND BEHIND THERE PRODUCT ITS GOING ON 2 WEEKS STILL NO ANSWERS
Summary: I received the Sony kdl 46Z4100 and it worked great for 6 hours. The next evening I tried to turn it on and it was as dead as a doornail - no power no lights what-so-ever. Other devices plugged into the same power strip worked fine. The Sony rep was no help. The in home service technician could not come for a week. When he finally came, he wanted me to pay for the service call per instructions from the "Authorized Sony Serice Contractor.