Summary: Sony model KDL46NX720 is absolute garbage. I purchased this TV brand new in April of 2012 and the TV started shutting off randomly about 6 months later. The TV was barely used and continued shutting down randomly for another 6 months until it completely died at 1 yr & 1 Month. I contacted Sony for a repair and the TV was 1 month out of warranty. I paid $120 to have the TV sent to Sony and tested.
Summary: I purchased the Sony KDL46NX720 because I expected quality and long life from Sony from past experience. The KDL46NX720 was fine for roughly a year and half but started having glitches such as settings changing. It died by turning itself off, then back on. The remote lost all control over changing settings. A very expensive HDTV to die in two years. Cheap internal electronics to maxmise profits. I will not be purchasing a Sony product again.
Summary: This was a good TV unfortunately it died after 24 months and Sony declined to assist with repair as it was just out of warranty. Apparently the failure is with the panel and being quoted $1200 for just the panel so I'll be looking at non-Sony products for its replacement.
Summary: I have had this TV for 18 months now (purchased from Best Buy on huge sale) and all the positive reviews given here are absolutely true: the picture quality is quite amazing, tons of internet features, 3D, etc. But I broke down last week! Just turned off and refused to work again. I purchased Sony brand because of its reliability reputation, so it is pretty upsetting.
It was good while it worked - died after 15 months
Matt P, Amazon
25 July 2013
Summary: This was a good TV for the features versus price but unfortunately it died after 15 months and Sony declined to assist with repair as it was just out of warranty. Apparently the failure is with the panel itself and I'm being quoted $1200 for just the panel so I'll be looking at non-Sony products for its replacement. I had been hoping to stay with Sony as all of my other audio/video components are Sony but that is not to be.
UPDATE! Repaired issue returned/// I love the TV and all of its options but had to get it repaired after a couple months
3 December 2012
Summary: See bottom for update. Original review: The power inverter in my TV was making an audible buzzing sound intermittently so I contacted Sony. They sent me a "refurbished" TV that was scratched, warped, and plain dirty. I had to send that back and they sent someone to my house to repair my original TV about a month later. Customer support from all electronic companies stinks, so I'm just happy I got mine fixed at no cost to me.
Summary: My Sony Bravia lasted 18 months before it started blacking out and needed to be turned off and back on in order to reset the picture. Sony 'offered' to replace their faulty TV with a 'refurbished' model for $600 + tax. I don't think so - try other brands - you won't get much sympathy from 'Sony customer support'. Disappointed that I paid $1200 and only got 18 months of use out of it - in fact, I'm still paying on it for another 6 months.