Summary: I can not believe that this TV burned out on me! This is my 2nd Sony TV that burned out and displaying either a white like the last Sony that I bought and now a recent purchase of this Bravia KDL60EX720. All the reviews were positive when I bought it too; CNET even scored good ratings on this version TV.
Summary: Minus 10 stars if I could. I got this TV from Sony in June 2012 as a 15% off replacement deal for another defective Sony DLP 60" XBR TV. They were not offering extended warranties at the time. This unit failed with a fat vertical line down the middle splitting the image in half and other distortions after only 17 months.
Summary: Product broke within 1st 90 days (solid vertical red line). Warranty service could not replace due to lack of parts, so they offered a refurbished TV. I refused and requested a new TV. Sony Warranty told me that they no longer manufactured this model, and offered a 55" replacement (worth $500+ less than I paid for the new 60" model).
Summary: I received my KDL-60EX720 through the Sony exchange program when my KDS-60A200 began to show a green haze due to an optical block problem. The HDTV picture was great (including in Bluray 3D) and it was feature-rich. Netflix & Amazon Prime integration was smooth. Network integration to access shared Music and Photos were Ok but menu was terrible. Audio quality is Ok but not tweeny. The remote is not desirable, keys were too bunched-up.
Summary: I bought a slightly different Sony 60 inch model, but just wanted to go on record saying what a lousy TV it has been and worse Sony's customer service was terrible. At 4 months old, it started flickering, which I reported to Sony, but then it stopped. At 15 months, the flickering returned and Sony said it would be $4,200 to repair - what a joke as that is twice what I paid.
Please check out these reviews before you consider this tv.
T'd Off at SONY, Amazon
11 May 2012
Summary: [...] Well, if you want a piece of crap and frustration beyond you imagination, then by all means purchase this TV. I was sold this TV from SONY as part of the settlement on the older 60" Bravia that had the lawsuit against them and low and behold... another piece of crap. The 3D is absolutely horrible. It is so bad, you really can't watch a 3D movie on it without either getting a headache or just sick to your stomach.
Summary: This TV had the worst picture I've ever seen on a Sony. I have owned may high line TV's and this was terrible. Like some other technophiles have done, I'm not going to go into the specifics,just believe me don't waste your money,I bought a Sharp and it is 10x better.
Summary: Got this in April. After 5 months, it is not working. Stays on for ~30 seconds, then shuts off and comes back on. Repeats that after another minute. Finally goes to stand-by mode with the red LED flashing. Thursday: First thing I did was the online-chat at sony.com. They were unable to help, so they referred me to a page on their site listing repair services to call. Problem is, they require a Work Order # which the chat person didn't give me. Strike 1.
Summary: My three year old, $2000 Sony Bravia is showing video artifacts. Costs for repair are not economic. I bought SONY for reliability--big mistake. My advise is to buy a cheaper brand set that looks good. SONY reliability no longer is what it once was. I always felt it was worth paying for quality brand names. I've switched to VISIO products because the cost is much less and the quality is as good for comparable features. IF you insist on SONY, get an extended warranty.