Summary: samsung smart tv - not so smart. in less than year, tv starts hanging in middle of watching - screen turns black, no response to remote control commands, only resort is to take power cord off the wall and re - plug in. Called samsung, got their vendor to take it repair but no improvement. so finally samsung declared it un-repairable and wanted to pay the depreciated value $ amount which is not good enough to buy another tv. i asked for replacement which was denied.
Summary: Screen ( panel) has white line across the screen). Needs new panel, which cost as much as a new TV. Samsung refuses to replace or repair. Purchased May 21, 2012. It's now junk and i'm out $998. Will never purchase another item made by Samsung or this seller.
Smart TV does not work and Samsung has no idea how to fix it.
Michael L. Sherrard "Michael S", Amazon
10 September 2013
Summary: The TV worked fine for about 5 months. Then the "Smart Hub" stopped working. I got endless error messages that the network was not connected, it walked me through hooking up to the network again, starting from scratch, reentering the password etc, then it says I am connected, then when I try to open an app it says I am not. I spent three hours with Samsung Support live chat.
Read this before you order *** Do not order this TV ****
Brad Christiansen, Amazon
18 April 2013
Summary: I just put the second one back in the box. The first one had a large blue line all the way down the screen. The second one just delivered today will not power up. This TV is a colossal waste of time. With shipping and exchanges this took three weeks and I still do not have a TV.
Summary: I purchased a Samsung 3D television last April (2012). This was a tv that we use very infrequently, and after only a handful of uses, when turning on the tv there was no picture and no sound. I called the Samsung support line to have the tv repaired, they indicated they knew exactly what the problem was and ordered replacement parts. After two and a half months the tv has still not been repaired, and Samsung has told me they do not replace a tv.
Summary: I ordered a 65ES6550F from Costco but on further reading of the TV specifics at the Samsung web ([...]) realized that the the TV does not have wifi built-in as advertised all over the place. To reconfirm my doubts, I chatted with a Samsung rep and sent a separate email and reconfirmed that the TV is wifi-ready not wifi built-in. I do not understand why Samsung is continuing to advertise that the TV has built-in wifi. On that ground, I cancelled my order.
Corner Cutting, not cutting edge. Workmanship Issues, designed to fail.
21 November 2012
Summary: Updated 1/15/2013: I wish I could lower my review. Set still not fixed. I am on my third main board, samsung refuses to replace set, and gives me the run around. I have lost time out of work, samsung puts you on hold and acts like they have no idea there is even a problem. Last tech wrote up the set was still not fixed, and samsung refuses to replace set. Some one did call back once, left a number, refuses to return any of my numerous calls.
Very bad backlight bleeding from all corners and few options to improve the issue.
24 October 2012
Summary: This TV is beautiful, large, thin, stylish and looks great in my living room, that is until you turn it on; the backlight bleeding is so severe that you can see it during the day, of course there is usually ways to improve this issue, lowering the backlight, increasing screen brightness etc.
TV is good, useless if you want to use it for browsing.
29 September 2012
Summary: It does not support flash or shockwave, pretty much useless for video viewing or streaming. Samsung don't claim as smart TV, it is not smart but stupid when it comes to browsing. Release a patch to fix the issue ASAP, other wise Google will wipe you off of the market.